Privacy Policy
Last Updated: November 17, 2025
Welcome to RegionConcrete Inc.
RegionConcrete Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website regionconcrete.comor use our services.
By using our website, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access or use our website.
1. Information We Collect
1.1 Personal Information You Provide
We collect information that you voluntarily provide to us when you:
- Request a Quote: Name, email address, phone number, project details, delivery address, and project specifications
- Contact Us: Name, email address, phone number, and message content
- Use Lucy Chatbot: Your questions and any information you share during the conversation
- Subscribe to Communications: Email address and communication preferences
1.2 Information Automatically Collected
When you visit our website, we automatically collect certain information:
- Device Information: IP address, browser type, operating system, device type
- Usage Data: Pages visited, time spent on pages, links clicked, referring/exit pages
- Location Data: General geographic location based on IP address
- Cookies and Tracking: Information collected through cookies and similar technologies (see Section 5)
1.3 Business Information
For commercial customers, we may collect business-related information including company name, business address, tax ID, billing information, and project history.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: Process quote requests, schedule concrete deliveries, and provide customer support
- Communication: Respond to inquiries, send order confirmations, provide project updates
- Business Operations: Manage customer relationships, process payments, maintain records
- Website Improvement: Analyze website usage, improve user experience, and enhance our services
- Marketing: Send promotional materials about our products and services (with your consent)
- Legal Compliance: Comply with legal obligations, resolve disputes, and enforce our agreements
- Safety and Security: Protect against fraud, unauthorized access, and security threats
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
3.1 Service Providers
We share information with third-party vendors who help us operate our business:
- Website Hosting: Cloud infrastructure providers
- Analytics: Google Analytics for website performance analysis
- Consent Management: CookieYes for cookie consent management
- AI Services: Abacus.AI for Lucy chatbot functionality
- Email Services: Email service providers for communications
3.2 Business Partners
We may share information with concrete contractors, builders, and suppliers when necessary to fulfill your order or provide requested services.
3.3 Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4. Data Security
We implement appropriate technical and organizational security measures to protect your information:
- Encryption: HTTPS/TLS encryption for data in transit
- Access Controls: Restricted access to personal information on a need-to-know basis
- Security Headers: Content Security Policy, HSTS, and other security headers
- Rate Limiting: Protection against automated attacks and bot submissions
- Regular Updates: Regular security audits and software updates
- Bot Protection: Advanced bot detection to prevent automated abuse
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
5.1 What Are Cookies?
Cookies are small text files stored on your device that help us improve your browsing experience and analyze website usage.
5.2 Types of Cookies We Use
- Essential Cookies: Required for website functionality (always active)
- Analytics Cookies: Google Analytics to understand how visitors use our website
- Functional Cookies: Remember your preferences and settings
- Consent Management: CookieYes to remember your cookie preferences
5.3 Managing Cookies
You can manage your cookie preferences through our consent banner or your browser settings. Please note that disabling certain cookies may affect website functionality.
5.4 Google Analytics
We use Google Analytics to analyze website traffic. Google Analytics uses cookies to collect information about your use of our website. This information is used to compile reports and help us improve our website. You can opt-out of Google Analytics by visiting the Google Analytics Opt-out Browser Add-on.
6. Your Privacy Rights
6.1 General Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Objection: Object to the processing of your personal information
- Restriction: Request restriction of processing your personal information
- Portability: Request transfer of your information to another organization
- Withdraw Consent: Withdraw consent for marketing communications at any time
6.2 California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know whether personal information is sold or disclosed
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising CCPA rights
6.3 European Residents (GDPR)
European Union residents have rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.
6.4 Exercising Your Rights
To exercise any of these rights, please contact us using the information in Section 10.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill your requests
- Comply with legal, tax, and accounting obligations
- Resolve disputes and enforce our agreements
- Maintain business records and customer history
When information is no longer needed, we securely delete or anonymize it. Quote requests and business communications are typically retained for 7 years for tax and accounting purposes.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.
10. Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:
RegionConcrete Inc.
East Texas Region
Serving Tyler, Longview, and surrounding areas
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Significant changes will be communicated via email or prominent notice on our website.
Your continued use of our website after any changes indicates your acceptance of the updated policy.
By using our website, you consent to this Privacy Policy. If you do not agree with this policy, please do not use our website or services.